Anhar Privacy Policy

Overview

This Privacy Policy explains how Anhar ("we", "us", "our") collects, uses, discloses, and retains personal information through our website and services. We are committed to protecting your privacy and ensuring transparent data handling practices.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, username, password
• Profile Data: Display name, bio, location, website, avatar
• Transaction Data: Shipping addresses, payment information, order history
• Seller Information: Business documentation, shop details, banking information
• Communications: Messages, reviews, customer service inquiries
• Marketing Consent: Email newsletter and promotional preferences

1.2 Information Automatically Collected

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, clicks, search queries
• Analytics Data: Via Google Analytics and other analytics services (with your consent)
• Cookies: Essential cookies for functionality, optional cookies for analytics and marketing

2. How We Use Your Information

2.1 Service Provision

• Create and manage your account
• Process orders and payments
• Facilitate transactions between buyers and sellers
• Provide customer support
• Handle disputes and refunds

2.2 Communication

• Send transactional emails (order confirmations, shipping updates)
• Newsletter communications (only with your explicit consent)
• Marketing communications (only with your explicit consent)
• Important service announcements

2.3 Legal and Security

• Comply with legal obligations
• Prevent fraud and abuse
• Enforce our terms of service
• Protect user safety and security

3. Information Sharing

3.1 Service Providers

We share data with trusted service providers who assist in operating our platform:

• Payment Processing: Stripe, PayPal for secure payment handling
• Hosting: Supabase, AWS for data storage and processing
• Email Services: For transactional and marketing communications
• Analytics: Google Analytics (with your consent)
• Shipping: USPS and other carriers for order fulfillment

3.2 Other Users

• Public profile information (display name, bio, shop information)
• Order details shared with sellers for fulfillment
• Reviews and ratings you publish

3.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights and the safety of our users.

4. Data Retention

• Active Accounts: We retain your data while your account is active
• Closed Accounts: Data may be retained for up to 7 years for legal and business purposes
• Transaction Records: Kept for 7 years to comply with financial regulations
• Marketing Data: Deleted immediately upon consent withdrawal
• Legal Hold: Data may be retained longer if required for legal proceedings

5. Your Privacy Rights

5.1 Access and Control

• Access: View all personal data we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request complete deletion of your data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data

5.2 Consent Management

• Marketing: Withdraw consent for promotional communications
• Analytics: Opt-out of analytics tracking
• Cookies: Manage cookie preferences

To exercise your rights: Visit your Privacy Settings or contact us at support@anharshop.com

6. Security Measures

• Encryption: All data transmitted using HTTPS/TLS encryption
• Access Control: Role-based access with multi-factor authentication
• Data Security: Regular security audits and vulnerability testing
• Incident Response: Procedures for handling potential data breaches
• Staff Training: Regular privacy and security training for all employees

7. International Data Transfers

Your data may be processed in countries outside your jurisdiction. We use Standard Contractual Clauses (SCCs) and other approved mechanisms to ensure adequate protection when transferring data internationally.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly.

9. Cookies and Tracking

9.1 Cookie Types

• Necessary Cookies: Essential for site functionality (always active)
• Analytics Cookies: Help us understand site usage (optional)
• Marketing Cookies: Used for targeted advertising (optional)

You can manage your cookie preferences through our consent banner or in your browser settings.

10. Policy Updates

We may update this Privacy Policy periodically. We'll notify you of significant changes via email or a prominent notice on our site. Your continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Information